Refund policy
100-day happiness guarantee
Changed your mind? You've got 100 days.
Brew with it. Live with it. If your Chai Maker isn't right for you, tell us within 100 days of delivery and we'll take it back.
Already used it? That's fine. We'd rather you gave it a proper go than sent it back unopened out of doubt.
Return shipping is on us
We'll send you a prepaid label. Nothing to pay, and nothing taken off your refund.
Message us and we'll set it up
Start your return through our contact form and we'll send your return label and clear instructions.
Please wait to hear from us before you post anything. Parcels that turn up unannounced are hard to match to an order, and we don't want your refund stuck in a warehouse.
If something's wrong, we'll fix it
If you have a very rare case of something arriving damaged or the wrong item in the box, message us and we'll send a replacement or refund you in full — whichever you'd prefer.
Your Chai Maker is covered for one year from the day it arrives by default, and you can sign up for an extended 2 year warranty for free here.
Your money, back where it came from
As soon as we confirm receipt of the return and check it's in the condition we expected, we'll start your refund. Once this has been processed, it will reach your original payment method within 5-7 business days.
Your bank might take a little longer to show it. If it's been more than 15 business days, message us and we'll chase it
A few things we can't take back
- Chai blends - we do offer a refund on your first blend if you are not satisfied, as part of our taste guarantee! Howeverwe do not ask for these to be sent back for food safety reasons.
- Gift cards
- Sale items
Not sure where your item sits? Just ask us.
Still got a question?
Message us through our contact form. A real person will answer.
